Shipping policy

Shipping Policy

Effective Date: 20/03/2026

Thank you for shopping with Pretty Pulse. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed

  • Orders are processed Monday–Friday (excluding holidays)

  • After processing, orders are sent to our fulfillment partner (CJdropshipping)

⚠️ During high demand periods, processing times may be slightly delayed.

2. Shipping Time

As we use international suppliers, estimated delivery times are:

  • United States: 7–15 business days

  • United Kingdom: 7–12 business days

  • Canada: 10–18 business days

  • Australia: 8–15 business days

  • Europe: 7–15 business days

  • Rest of the World: 10–20 business days

⏱️ Total Delivery Time = Processing Time + Shipping Time

3. Shipping Costs

  • We offer Free Shipping on most products

  • Any shipping charges (if applicable) will be clearly shown at checkout

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email

  • You can track your order anytime using the provided tracking link

If you do not receive tracking details within 5 days, contact us at:
📧 hello@pretty-pulse.shop

5. Multiple Shipments

  • Orders with multiple items may be shipped separately

  • You may receive multiple tracking numbers

6. Customs, Duties & Taxes

  • International orders may be subject to customs fees, duties, or taxes

  • These charges are the responsibility of the customer

We are not responsible for delays caused by customs.

7. Shipping Delays

While we aim to deliver on time, delays may occur due to:

  • Customs clearance

  • Weather conditions

  • Carrier delays

  • High seasonal demand

We appreciate your patience and understanding.

8. Incorrect Address

  • Please ensure your shipping address is correct at checkout

  • We are not responsible for orders shipped to incorrect addresses provided by customers

If you notice an error, contact us immediately at:
📧 hello@pretty-pulse.shop

9. Lost or Stolen Packages

  • If your package is marked as delivered but not received, please contact your local carrier first

  • If the issue persists, contact us and we will assist you

We are not liable for lost or stolen packages after confirmed delivery.

10. Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: hello@pretty-pulse.shop
🌐 Website: https://pretty-pulse.shop/

11. Agreement

By placing an order, you agree to this Shipping Policy.

Note: This Shipping Policy is aligned with CJdropshipping fulfillment timelines and Shopify standards.